The commitments are contained in the NAGRC&DB Client Charter and Service Delivery Standards for 2025/26 to 2029/30, two of five institutional documents launched at the agency’s headquarters in Entebbe.
The National Animal Genetic Resources Centre and Data Bank (NAGRC&DB) has introduced new service delivery standards aimed at improving responsiveness, accountability and efficiency in serving farmers, livestock breeders and other clients.
Under the new standards, clients are expected to be attended to within five minutes of arriving at designated service points, while written correspondence should receive a response within five working days.
Complaints submitted to the agency must be acknowledged within 48 hours, while those requiring investigation should be resolved within 14 days.
The commitments are contained in the NAGRC&DB Client Charter and Service Delivery Standards for 2025/26 to 2029/30, two of five institutional documents launched at the agency’s headquarters in Entebbe.
Minister of State for Animal Industry, Bright Kanyontore Rwamirama, who launched the documents, said their effectiveness would depend largely on how well they are implemented.
Rwamirama challenged NAGRC&DB staff, management, the board and partners to turn the commitments into tangible improvements in service delivery, livestock productivity and access to modern animal breeding technologies.
The Client Charter outlines the services provided by NAGRC&DB, the rights and responsibilities of clients, as well as mechanisms for feedback, complaints and continuous improvement.
The Service Delivery Standards, meanwhile, provide measurable benchmarks against which the agency’s performance can be assessed.
The two documents form part of a broader five-year framework intended to transform Uganda’s animal breeding sector while strengthening NAGRC&DB’s relationship with farmers and other stakeholders.
The other documents launched were the Uganda National Animal Breeding Strategy and Action Plan (NABSAP), the Strategic and Investment Plan for 2025/26 to 2029/30, and the Communication and Knowledge Management Strategy for 2026/27 to 2030/31.
Together, the five instruments are intended to align national animal breeding priorities with investment, service delivery, accountability and communication.
The Strategic and Investment Plan commits NAGRC&DB to expanding support to farmers under the Parish Development Model (PDM) through access to affordable, high-performing breeding stock for dairy, piggery and poultry enterprises.
The agency’s farms and ranches will serve as breeding, multiplication and technology-transfer hubs in collaboration with local governments, farmer organisations and PDM structures.
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Meanwhile, NABSAP seeks to address challenges affecting Uganda’s animal breeding sector, including low genetic productivity, inadequate breeding infrastructure, limited access to quality breeding materials, uncontrolled cross-breeding and weak animal identification and traceability systems.
The strategy also promotes climate-resilient genetics and the conservation of Uganda’s indigenous animal genetic resources.
The Communication and Knowledge Management Strategy is intended to improve access to timely and reliable information on NAGRC&DB programmes, technologies, products and services.
Eng. Robert Ssenozi, a NAGRC&DB board member representing farmers in the Central Region, said the launch marked more than the introduction of policy documents.
“The launch is not just about unveiling documents. It is about launching possibilities,” Ssenozi said.
Dr Israel Mugezi, Senior Planner for Agriculture at the National Planning Authority, called for a competitive and sustainable animal industry built around high-yielding, affordable and climate-resilient genetics.
Mugezi linked improved animal productivity to Uganda’s ambitions of increasing value addition and expanding exports, including processed dairy products such as milk powder.
The new framework now places greater responsibility on NAGRC&DB to demonstrate measurable results in its service delivery.
For farmers and other clients, the effectiveness of the reforms will ultimately be judged by whether they result in faster services, improved access to information, affordable quality breeding materials, transparent complaint handling and increased livestock productivity.
